XT Group

IT Support

We have significant experience in all types of IT issues that you are dealing with, and have a few different ways of getting those issues resolved quickly and for an affordable price.

Methods of Delivering Support

  • Typical application issues (ex. Word or Outlook Issue) can be resolved with a quick phone call.
  • Most desktop issues can be resolved through a remote session to the machine having the issue.
  • Onsite visits are schedule quickly when an issue arises that can't be handled by remote means.

Benefits

  • We offer significant cost savings by minimizing the onsite visits.
  • All clients get free access to an interactive portal that enables viewing ticket history and details.
  • Several billing options available (ex. block hours, fixed price and terms)
 

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